HIGHLY CONFIDENTIAL
PROCEDURE FOR IN STUDIO & IN OFFICE
FOR ALL EMPLOYEES AT PT. EVA SCOLARO ENTERTAINMENT
PROCEDURE FOR IN STUDIO & IN OFFICE
FOR ALL EMPLOYEES AT PT. EVA SCOLARO ENTERTAINMENT
IN STUDIO
The Procedure for Studios
- Open the door
- Put outside the Shoes rack, Jacket hanger and door mat
- Turn on the mixers
- Turn on Air Conditioners
- Turn on all lights in the studio and toilets
- Turn on the coffee machine
- Prepare sign in sheets / temp check / sanitizer spray
- Air Dispenser should be on at all time (hot & cold function) no need to turn off
- Double check paper cup and coffee sachets are enough for the parents or coach who wants a cup of coffee during the class is running.
- Double check the towel stocks in the rack
- Double check toilets cleanliness and amenities in complete. If you notice a problem report to the cleaner WA group
- Double check Aqua Galon is enough and we have spare. If not please order.
- Prepare keyboard and microphone when we have singing class
- Prepare pompom when we have ballet tots class
- Prepare Durag when we have breakdance class
Sales Process
WALK IN STUDENT; TRIAL CLASS 100k client must complete the SIGN UP sheet as accept terms and conditions to participate in class.
WALK IN STUDENT WANTS TO ENROLL: Complete SIGN UP form and send INVOICE REQUEST
EXISTING CUSTOMER WANTS TO ENROLL: send INVOICE REQUEST
EXISTING CUSTOMER WANTS TO ENROLL & PAY CASH AT STUDIO: write manual receipt & send INVOICE REQUEST
INVOICES will be issued within 2 working days
Parents, students and coach are walking into the studio
- Greet them
- Advise them to follow COVID-19 Protocol
- Advice the students to put their belonging on the rack
- Write students name on sign in sheet & check the name of he student is correct
- Advice the parents to settle the payment before the class start
The Class is running
- Double check the student’s in class is same on list attendance.
- Inform the admin office who are absents class if there is any
- Double check the parents payment
- Taking the students picture and some video
When we received t walking parents or students
- Greeting the parents or students
- Introduce yourself and ask their name
- Offer help
- Giving them our information on flayer
- If the parents want more details information and enrolling, we have ask them to advice their name, kids name and WhatsApp number
- If we got their details, inform to admin team to be continue follow up
The class is finish
- Informed the students to take all their belongings
- Open the door, and greeting them to “see you next week” to the students and parents
- Advice the coach sign the sign in sheet
- Take the picture of sign in sheet and send it to admin group/ private coach group
- Settle the payment transaction in EDC machine
- Turn off the keyboard and mike. Put it again in the corner near the uniform rack
- Turn off the AC
- Turn off the coffee machine
- Turn off the mixer
- Turn off the lamp of studio and toilet
- Put inside the Shoes rack, Jacket hanger and Door mat
- Double check again if there is any left.
- Lock the door
IN HEAD OFFICE
- Office and Studio Staff are to wear uniform studio tshirt / office t-shirt Monday – Friday - tshirts are provided by office.
- If you have plain white shirt or plain black shirt (not polo shirt) this is also acceptable as uniform.
- Headphones are not to be used in the office or studio unless making a phone call
- Pease ensure at the end of your workday any coffee cups / plates are put downstairs for the cleaner not left on your desk.
- Any personal phone calls to be made on your lunch break.
- Should you need to do any personal errand or task, these are to be done on your lunch break, or before or after work.
- Should you require a day off. please complete the request for leave form and submit to office manager for review.
- Should you have any concerns or feedback please complete the feedback form http://www.talentstudiobali.com/feedback.html
- Bullying, gossip and negative talk on any topic will not be tolerated in the office and is a formal written warning.
- Should you want to submit anonymous feedback this can be done via the feedback link.
- Absent days without doctors note or prior approval are unpaid.
- If you are the last staff member to leave the office please turn off all AC's & lights.
- The lunchroom should be clean at all times as it doubles as our conference room.
- Please ensure no old food, or other are left in the fridge.
- All plastic lunch containers are to be taken home or thrown away.
PASSWORDS
APPLE ID
talentstudio@evascolaro.com
Appleid147*
SANUR iphone
passcode : 1313
TAMORA iphone
passcode :131 131
LATE PAYMENT FOLLOW UP
We accept cash, card and direct transfer.
- all clients receive a manual receipt on payment
- all manual receipts must have a invoice request sent
- once invoice is paid on QuickBooks, studio accounts to forward to the client